Effective Date: 1st June 2025
Your privacy is important to us.
It is Avante Holidays Sdn Bhd’s policy to respect your privacy regarding any Personal Information we may collect from you across our website, Avante-Holidays.com, and other sites we own and operate.
By adhering and acting in accordance with all applicable legislation, we are committed to and do our utmost to ensure the Personal Information you share with us is protected and safeguarded. Therefore, we want you to understand our Privacy Policy and what it means to you, our Client.
Please take a moment to review our Privacy Policy. By using our website or the services offered by us, you are consenting to our use of such Personal Information you provide to us as described herein.
Your continued use of our website will be regarded as acceptance of our practices around Privacy and Personal Information. Should you have any questions regarding our Privacy Policy, or the information contained herein, they can be directed to our Data Protection Officer.
Avante Holidays Sdn Bhd, either directly, through our social media handles, or through our agency and booking partners, collects, holds, uses, and discloses—only as necessary—the following Personal Information from customers and others in the course of offering or providing services to you:
Full Name, Age, Phone Number, E-mail Address, Passport and Travel Medical Information (where required), Insurance details (where applicable), Nationality, Residency, Dietary Preferences, Trip Evaluations, Travel & Accommodation Preferences, Comments you provide us, Trip Destination Information, Credit Card and/or other Payment Information, etc.
This information is collected in order to provide services to you as requested.
You are free to refuse our request for your Personal Information, with the understanding that we may be unable to provide you with some of your desired services.
Avante Holidays Sdn Bhd only asks for and collects Personal Information when it is necessary to deliver the services, products, or information to you, or should an agent or another passenger booking on your behalf request so. This includes using Personal Information to:
Respond to your requests for information about our trips
Make bookings
Provide you with information about the company and/or our services
Receive and act on your feedback
Additionally, this Personal Information allows us to:
Understand your needs and determine eligibility for our products and services
Inform you about relevant services or those of our partners
Provide ongoing service and support
Ensure the safety and security of our clients and services
Carry out internal administration and compliance
Fulfill legal, regulatory, and immigration requirements
We collect this information by fair and lawful means, with your knowledge and consent.
Avante Holidays Sdn Bhd may use your Personal Information to book services on your behalf from third-party suppliers or merchants we partner with. This collection is for our internal use (e.g., processing your booking) and occasionally for our partners’ internal purposes in fulfilling services requested.
We may share your Personal Information with external suppliers such as travel operators, hotels, insurance providers, equipment suppliers, promotional partners, and payment processors. These third parties may be located within or outside Malaysia and may be subject to different privacy laws.
Information is shared only as necessary to facilitate bookings and ensure service delivery.
We take the security and integrity of your Personal Information seriously. We do not share personally identifiable data publicly or with third parties, unless legally required.
Avante Holidays Sdn Bhd retains collected data only as long as needed to fulfill your requested service. You may be asked to resubmit Personal Information if prior data has been deleted.
All data is stored in secure databases protected by passwords, encryption, and firewalls. However, while we strive to protect your data, no method of internet transmission is 100% secure. Access to your Personal Information is restricted to:
Authorized employees of Avante Holidays Sdn Bhd
Third-party suppliers who require the information to fulfill services (e.g., hotels, transportation, tour operators)
We enforce internal policies and require strict adherence to this Privacy Policy by all personnel and partners.
Failure to provide required Personal Information may prevent us from delivering certain services. This could include the inability to join trips, complete bookings, or receive communications.
If you have paid a deposit and later decline to provide required information for service fulfillment (e.g., passport info), refunds may not be issued.
Please contact us if you have concerns about what information is required. We only collect Personal Information that you (or someone authorized by you) provide.
Consent may be obtained through:
Written permission (e.g., online booking form, email, or fax)
Verbal agreement
Third-party consent (e.g., from your travel agent or a person booking on your behalf)
You may request access to or correction of your Personal Information by writing to us at info@avanteholidays.com or through our website www.Avante-Holidays.com.
Requests to view, verify, amend, or delete your Personal Information can be submitted in writing.
Subject to legal restrictions and in compliance with data protection laws, you may withdraw consent for the use of your information at any time with reasonable notice.
Please note: if your booking was made through a travel agency, you must contact them directly to access or correct your data, as their policies may differ from ours.
If you have feedback or concerns about Avante Holidays Sdn Bhd’s handling of your Personal Information, or believe we may have violated applicable privacy laws, please submit your concerns in writing to our Data Protection Officer via email or our postal address listed on our website.
We take all privacy-related feedback seriously. Upon receipt, we will review your message within 20 business days and issue a written response. If the issue remains unresolved, we welcome further correspondence and will continue working toward a satisfactory resolution.
You also have the right to lodge a complaint with the appropriate supervisory authority concerning data protection.
From time to time, Avante Holidays Sdn Bhd may update this Privacy Policy. Any changes will be posted on our website and will apply to previously collected information as well.
We reserve the right to amend this Privacy Policy at any time. Continued use of our services constitutes acceptance of any updated policy.