TERMS & CONDITIONS

FULL REFUND
For early booking/confirmation paid deposits minimum seven (7) days prior to cruise date, a written confirmation either emailed to us two (2) days prior to cruise date.
Cancelled by Avante Holidays Sdn Bhd ONLY for unforeseen reasons at any time.

FIFTY PERCENT (50%) REFUND
Cancellation with valid Medical Certificate six (6) hours prior to cruise departure.
Cancellation with written notice to us one (1) day prior to cruise departure date.

NO REFUND
For “NO SHOW” of passenger/s or below six (6) hours cancellation prior to cruise departure.

LATE FOR BOARDING
If you are late for departure, we will accommodate a speedboat transfer with an extra surcharge of RM 280.00 (up to 8 pax) to the yacht in cruise. However, this arrangement will only be available for an hour maximum lateness from cruise departure time.

BAD WEATHER
Due to the Island’s geographical and wind conditions; it will be incorrect to assume bad weather at cruise site although weather is extreme at the hotel you reside in. We have experienced Captains to perform the cruise to safe areas as most of the times these extreme showers are passing showers. Please always check with us. As stated above in Cancellation T&C above; the conditions will remain as such for respective refunds and no refunds.

RISK IN SEA
As your safety is of the utmost of importance to us, the sea has its negative criteria like jelly fish or sting rays although very rare. Please be reminded that we will assist you if you get stung by a jelly fish or any other incident occurred during the cruise however Avante Holidays Sdn Bhd will not be held responsible for any incident or accidents in the water as PASSENGERS ARE AT THEIR OWN WILL AND RISK when entering the water.

 

FOOD SPECIAL REQUEST
NOTE: We cannot accommodate these “Special Conditions” if NOT informed in advance as stated above. NO accommodation of food “Special Conditions” will be entertained on cruise day. We request that you state clearly these special requests under our Special Request note.